OUR COVID-19 WORK POLICY
We hope everyone is as safe and healthy as can be during this time of self isolation, social distancing and doing our best to keep our loved-ones, neighbours and brave front-line workers safe.
Our team is working hard to provide automotive services where needed by our customers while also wiping down surfaces, and limiting our work space to an essential-personnel-only environment.
Our mobile RV repair service is up and running and we're getting to our service requests as quickly as possible. COVID-19 circumstances have impacted shipping times for parts orders from our American suppliers, so clients looking for RV parts and repairs of that nature are at times required to wait a minimum of 2-3 weeks for parts to arrive.
Below are a few of our updates to our work policy that will remain in place until further notice:
Give us a call or send us an email to set up an appointment, we'll book you in! Please no walk-ins. We are by APPOINTMENT ONLY. This applies for automotive and leisure vehicle service.
We are cleaning all surfaces we touch inside our client vehicles for our mutual safety, however we recommend our clients arrive wearing masks, maintain distance from our staff and sanitize their hands and vehicle once leaving our shop.
For those dropping off your vehicles for service work, please:
Park your vehicle behind the shop and give us a call.
Please do not come inside, we'll instruct you where to leave your keys and you can be on your way!
We'll call you when the work is done and will let you know where you can get your keys for vehicle pick up.
We're doing our best to keep our staff, our families and our clients safe during this time, and we need your help to have this work.
Please let us know if you have any questions or inquiries, we're happy to help however we are able.
Any additional updates will come through our Facebook page, please give us a follow to stay up-to-date with our shop moving forward!
The Kilby Auto & RV Team 👍
WHO WE ARE
We all get a limited amount of leisure time, so our goal at Kilby Auto & RV is to help make the most of it by maintaining our customers’ cars, trucks, RVs and trailers.
Our 4000 sq ft shop is in the village of Richmond, Ontario with a large parts department--if we don't have what you need in stock, we’ll get it for you shortly. With decades of collective experience in the automotive and RV industries, our team can look after most any mechanical, electrical or structural issue.
For our RV work, we set ourselves apart with our specialized knowledge for roof protection & repairs, as well as water damage rebuilds. Additionally, we are one of the only shops in the region equipped to take on insurance claims and extended warranty repairs for class A, B and C motor homes, travel trailers and park models. If our leisure vehicle clients can’t get to us at the shop, our mobile service will go to them, and for those special cases, we have a haulage service to pick up and deliver units.
Our mobile team serves the greater Ottawa Valley area, driving to service calls and appointments within Ottawa’s city proper and in an orbit around the Valley including Hawkesbury, Kingston, Havelock and Barry’s Bay.
We are also set up for doing regular and commercial safeties on all trailers and vehicles.
Pay us a visit or give us a call, we’re open Monday to Friday 8am - 5pm.
We're equipped to take on most any issue for cars, trucks, motor homes, trailers and RVs. Repairs are handled in our 4000 sq foot shop space, or through our mobile RV unit. Check out our Services page for our non-exhaustive list of talents!
MOBILE RV WORK
ROOF WORK & PROTECTION
STRUCTURAL REBUILD & WATER DAMAGE
"Early in the spring Kilby replaced my fireplace and repaired my furnace at their location. The work was complete in a timely professional fashion, and at a reasonable price. Recently Dale & Bruce completed 2 projects at the trailer. One was to replace an awning arm, while the other was to replace the underbelly material, completed by only Bruce. All projects were completed in a timely fashion and to the highest quality with detail in mind. I would highly recommend them for any future RV projects. They are very customer oriented professional tradesman."
Peter van Haastrecht
Monday - Thursday: 8am - 5pm
Fridays: 8am - 4pm